Warranty
Five years on the carbon-fiber frame and two years on covered components.
Last updated June 26, 2026
What is covered
The original purchaser receives a 5-year limited warranty on the carbon-fiber frame and a 2-year limited warranty on covered components, measured from the delivery date. It covers defects in materials and workmanship during normal personal use.
For an approved claim, Customer Care will provide parts, repair, replacement, or another remedy as appropriate and required by applicable law.
What is not covered
Normal wear, cosmetic marks, consumable parts, accidental or collision damage, overloading, misuse, neglect, improper storage, unauthorized repair or modification, and damage caused by incompatible parts are not covered.
This limited warranty does not reduce rights that cannot be limited under applicable consumer law.
How to make a claim
Stop using the rollator if the concern affects the frame, brakes, wheels, or stability. Email support@novadermlab.com with your name, order number, serial number, a description of the issue, and clear photos or video.
Customer Care will confirm the assessment steps and any approved transport, repair, part, or replacement instructions. There is no charge for an approved warranty remedy.