Return Policy
Try it at home for 30 days. If it isn't right, send it back — free.
30 day home trial
We want you to love your Nova Carbon. If it isn't the right fit, you have 30 days from delivery to return it for a full refund.
How to start a return
Email us at support@novadermlab.com with your order number and we'll send you a prepaid return label and simple instructions.
Please return the rollator in its original condition. Refunds are issued to your original payment method within 5 to 10 business days of us receiving the return.